Subscriptions
Monthly or yearly SaaS fees are generally non-refundable after the paid period begins.
Legal
Refund Policy
How refunds are handled for subscriptions, commissions, deposits, and service payments.
Last updated: 2026-05-13
Booking commissions
Commission holds may be released or adjusted according to marketplace rules and booking status.
Gateway refunds
Customer payment refunds depend on the payment gateway, booking policy, and tenant approval flow.
Disputes
Contact support with transaction IDs, booking references, and screenshots so we can investigate quickly.
Ready to launch your travel business?
Start free, publish your services, and manage bookings from one dashboard.